Return Policy
New, Like New Open Box and Open Box Products
SATISFACTION GUARANTEED OR MONEY BACK 30-DAY RETURN POLICY
Our goal is that you will be completely satisfied with your purchase. If you are not satisfied, you may exchange or return the product under the conditions and procedures outlined below. If you are experiencing difficulty with your product or suspect warranty work is necessary please fill out our online RMA form and a customer service representative will contact you within 1-2 business days..
We accept exchanges or returns only under the following conditions: Return requests must be received within 30 days of purchase via our website request form at http://www.edenpureoutlets.com/rma-form or by certified mail (see address below). Item must have been used under the terms and conditions of the manufacturer's warranty, outlined in the user manual. Product must be in the original container in new, sellable condition. If your product is defective or you are returning it as an exchange, EdenPURE Factory Outlet Stores will pay for return shipping and send a replacement product upon its return; additional costs for upgraded products must be made before a replacement product is shipped. Returned products must include any supporting materials and literature (remote, user's manual, attachments, etc.). If any supporting material is not returned, including original packaging, $40 will be deducted from the refund. If you are returning your product for a refund, you are responsible for return shipping costs, including insurance and mandatory tracking; additionally, if shipping was included in the price of your original order, there will be a $30 return shipping fee deducted from your refund. If your original shipping carton and/or packing materials are unavailable, you are required to have that item professionally packaged before shipment or pickup can be completed.
Steps to return or exchange your product:
1. Request an RMA. You may do so in one of two ways.
a. Go to http://www.edenpureoutlets.com/rma-form to request a Return Merchandise Authorization (RMA) using our online form. This must be done within 30 days of purchase.
b. If you are unable to access the internet, you may send an RMA request via Certified mail to: EdenPURE Factory Outlet Stores RMA Request, 154 Norton Ave., Barberton, OH - Items may not be delivered to this address without RMA approval.
2. Receive an RMA number and return instructions.
a. Exchange - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your exchange.
b. Refund - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your refund.
3. Place the RMA number on your box, below our company name and above our address.
4. Ship the product via a certified freight carrier (FedEx, UPS, U.S. Postal Service with Certified Mail, etc). Retain your tracking number for future reference. After your product is received and inspected to verify the unit meets the conditions above, we will remit to you the price minus applicable fees or a replacement/upgraded product will be sent to you.
Additional terms:
No one will be given return authorization after 30 days. Any product received without an RMA next to or on the shipping label will either be refused or kept and donated to charity. Any falsifying of information will void your return or exchange privileges. Shipping and handling charges are nonrefundable. Returns must be made via a certified freight carrier. Sorry, no returns may be made in person, including to our sales offices or shipping warehouses. Products must be returned only to an EdenPURE Factory Outlet Stores Returns Processing Facility as described in the instructions provided to you with RMA number. EdenPURE Factory Outlet Stores will not be responsible for any statements that are made or published that are inconsistent with this written policy. Warranty is provided by SCI Resource Partners, and no warranty expressed or implied is provided by EdenPURE Factory Outlet Stores. Purchase of the product implies agreement with the return policy terms and conditions. If a package is returned to our warehouse as undelivered by our shipping carrier because the customer refused delivery, a 20% restocking fee will apply plus a $30 original shipping charge.
Refurbished Products
SATISFACTION GUARANTEED OR MONEY BACK 14-DAY RETURN POLICY
Our goal is that you will be completely satisfied with your purchase. If you are not satisfied, you may exchange or return the product under the conditions and procedures outlined below. If you are experiencing difficulty with your product or suspect warranty work is necessary please contact our Customer Service Department at 1-877-826-9982.
We accept exchanges or returns only under the following conditions: Return requests must be received within 14 days of purchase via our website request form at http://www.edenpureoutlets.com/rma-form or by certified mail (see address below). Item must have been used under the terms and conditions of the manufacturer's warranty, outlined in the user manual. Product must be in the original container in new, sellable condition. If your product is defective or you are returning it as an exchange, EdenStore LLC will pay for return shipping and send a replacement product upon its return; additional costs for upgraded products must be made before a replacement product is shipped. Returned products must include any supporting materials and literature (remote, user's manual, attachments, etc.). If any supporting material is not returned, $40 will be deducted from the refund. If you are returning your product for a refund, you are responsible for return shipping costs, including insurance and mandatory tracking; additionally, if shipping was included in the price of your original order, there will be a $30 return shipping fee deducted from your refund. If your original shipping carton and/or packing materials are unavailable, you are required to have that item professionally packaged before shipment or pickup can be completed.
Steps to return or exchange your product:
1. Request an RMA. You may do so in one of two ways.
a. Go to http://www.edenpureoutlets.com/rma-form to request a Return Merchandise Authorization (RMA) using our online form. This must be done within 14 days of purchase.
b. If you are unable to access the internet, you may send an RMA request via Certified mail to: EdenPURE Factory Outlet Stores RMA Request, 154 Norton Ave., Barberton, OH - Items may not be delivered to this address without RMA approval.
2. Receive an RMA number and return instructions.
a. Exchange - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your exchange.
b. Refund - If the above conditions have been met, and you have provided us with a valid email address, you will receive an email within 3 business days with an RMA and instructions for returning your product. Otherwise you will receive an instruction letter from us within 10 business days of the date we received your certified letter. The instructions will include an RMA as well as detailed shipping instructions. The product must be returned within 7 days of receiving your RMA. All instructions must be followed precisely in order for us to process your refund.
3. Place the RMA number on your box, below our company name and above our address.
4. Ship the product via a certified freight carrier (FedEx, UPS, U.S. Postal Service with Certified Mail, etc). Retain your tracking number for future reference. After your product is received and inspected to verify the unit meets the conditions above, we will remit to you the price minus applicable fees or a replacement/upgraded product will be sent to you.
Additional terms:
No one will be given return authorization after 14 days. Any product received without an RMA next to or on the shipping label will either be refused or kept and donated to charity. Any falsifying of information will void your return or exchange privileges. Shipping and handling charges are nonrefundable. Returns must be made via a certified freight carrier. Sorry, no returns may be made in person, including to our sales offices or shipping warehouses. Products must be returned only to an EdenPURE Factory Outlet Stores Returns Processing Facility as described in the instructions provided to you with RMA number. EdenPURE Factory Outlet Stores will not be responsible for any statements that are made or published that are inconsistent with this written policy. Warranty on all Refurbished Products is provided by EdenPURE Factory Outlet Stores. Purchase of the product implies agreement with the return policy terms and conditions. If a package is returned to our warehouse as undelivered by our shipping carrier because the customer refused delivery, a 20% restocking fee will apply plus a $30 original shipping charge.