Customer Service
EdenPUREOutlets.com is not just another Authorized EdenPURE Dealer. We take pride in helping our customers understand the many benefits provided by the products we distribute. We are here to help you in any way we can. The Creator of EdenPURE has made it his mission to create a network of EdenPURE Factory Outlet Stores across the United States dedicated to providing top knotch service on all EdenPURE and PurATron products. Our friendly staff is available to help you with any questions you may have regarding our products, service, and policies.
Toll Free Number: 1-877-826-9982
E-mail us: service@edenpureoutlets.com
Online Hours of operation: 10AM - 8PM EST
- Shipping Information
- Privacy Policy
- Price Match
- Platinum Service Upgrade
- Manufacturers Warranty
- EdenPURE Outlets Extended Warranty
- Return & Exchange Policy
- Site Terms & Conditions
- EdenPURE Factory Outlet Stores ships all packages Monday - Friday. All orders made before 3PM EST will be shipped the same day, pending any delays that are out of our control. Standard ground shipping is free of charge on all orders totaling $99 or more shipped to any one of the 48 contiguous United States. Standard shipping is through UPS ground service. Click here to view our full shipping policy.
- EdenPURE Factory Outlet Stores takes strong precautions to protect your privacy. Our website has teamed up with authorize.net to provide safe and secure credit card transactions. At EdenPURE Factory Outlet Stores we are committed to safeguarding all consumer information. EdenPURE Factory Outlet Stores does not sell, trade or rent your personal information to others. Click here to view our full privacy policy.
- EdenPURE Factory Outlet Store offers EdenPURE Products at FACTORY LOWEST ALLOWED PRICING. If you find a new EdenPURE product at a lower price give us a call and we will match that price for you! Please read the terms and conditions outlined here before contacting us for a price match.
- The Platinum Service Upgrade is an exclusive service offered by EdenPURE Factory Outlet Store. Our Platinum Service Upgrade is essentially an annual 7-point Factory Service Tune-up at any one of our Factory Outlet Store service locations. Keeping your EdenPURE products clean and maintained is the best way to ensure they last as long as possible and operate like they're supposed to! Click here to see what our 7-point tune-up involves!
- Most of our products are covered for parts and labor under warranty through the manufacturer in case of manufacturer defect . The EdenPURE® GEN3 Quartz Infrared Portable Heater, Signature and Personal Heater have a 3-year Manufacturer’s Warranty. The EdenPURE® GEN4 and US1000 Heater have a 5-year Manufacturer’s Warranty. Please read our product pages carefully to find out how long your products warranty is. If you require service on a product purchased through our website we will be happy to help you resolve the issue as quicly as possible. If you have a product that requires service but you are not sure where it was purchased, please refer to your receipt, or the shipping label on your original box to find out who to contact for a warranty repair.
- EdenPURE Products are a great investment, so why not make them last as long as possible? EdenPURE Factory Outlet Store offers extended warranty options on a variety of products! Our extended warranty covers parts & labor on any problems caused by normal use.
- Our goal is that you will be completely satisfied with your purchase. If you are not satisfied, you may exchange or return the product under the conditions and procedures outlined in our full Return & Exchange Policy. EdenPUREOutlets.com offers a 30 day risk free trial on all products other than housewares or parts. If you are experiencing difficulty with your product or suspect warranty work is necessary please fill out our online RMA form and a customer service representative will contact you within 1-2 business days.
- Click here to view our full Terms & Conditions.
Shipping Information
Privacy Policy
Price Match
Platinum Service Upgrade
Manufacturers Warranty
EdenPURE Outlets Extended Warranty
Return & Exchange Policy
Site Terms & Conditions
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